CASE STUDY: Managing a procurement assessment for a new asset management solution
The Brief Our client needed to replace its outdated asset management system. The legacy platform lacked integration, offered limited reporting capabilities, and hindered effective planning for repairs, compliance, and investment. The objective was to run a full...
CASE STUDY: Building a Digital Strategy
The Brief The client recognised the need to modernise their digital capabilities and had several areas they wanted to improve around tech and data. With siloed systems, paper-based processes, and limited self-service for tenants, The Board and Exec team needed a clear...
CASE STUDY: Performing a functional assessment and delivering improvements.
The Brief Incito were asked to complete a functional assessment across a clients technology, data and change capability which included processes, performance and operating models. The aim was to identify and understand the areas for improvement and provide...
CASE STUDY: Leading the implementation of a new customer omni-channel solution.
The Brief A mid-sized housing association urgently needed to replace their existing customer telephony system due to supplier decommission. Rather than opt for a like-for-like replacement, they partnered with Incito to explore a more ambitious opportunity:...