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CASE STUDY: Performing a functional assessment and delivering improvements.

CASE STUDY: Performing a functional assessment and delivering improvements.

by MediaMoghul25 | May 1, 2025 | Blog Posts

The Brief Incito were asked to complete a functional assessment across a clients technology, data and change capability which included processes, performance and operating models. The aim was to identify and understand the areas for improvement and provide...
CASE STUDY: Leading the implementation of a new customer omni-channel solution.

CASE STUDY: Leading the implementation of a new customer omni-channel solution.

by MediaMoghul25 | May 1, 2025 | Case Studies

The Brief A mid-sized housing association urgently needed to replace their existing customer telephony system due to supplier decommission. Rather than opt for a like-for-like replacement, they partnered with Incito to explore a more ambitious opportunity:...
  • CASE STUDY: Managing a procurement assessment for a new asset management solution
  • CASE STUDY: Building a Digital Strategy
  • CASE STUDY: Performing a functional assessment and delivering improvements.
  • CASE STUDY: Leading the implementation of a new customer omni-channel solution.
Address

Suite A, Kings House,

68 Victoria Road,

Burgess Hill,

West Sussex, RH15 9LH

Registered Company 09406984

Phone

+44 (0)208 040 4944

Email

info@incitosolutions.co.uk

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